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IT Service Management – ITIL, ISO 20000

IT Service Management - Implementation and Certification
ProMinds will assist your organization during the full life cycle of implementation and certification of IT Service Management.
The detailed activities include:
Formation of Core Team / IT Service Management team (cross functional team) with all stake holders of your organization.
Coordination of all activities with relevant Core Team / IT Service Management team stake holders relating to service management best practices.
Assist your organization in all Interactions with external Certification agency.
Facilitate the following activities along with your team:
   Definition and documentation policies and procedures.
   Plan, implement, deliver, monitor and measure services.
   Identify automation requirements, customize within technology available and
 constraints.
   Documentation and formalization of management reports and key performance
  indicators.
   Designing of the IT Service Management manual.
   Conducting IT Service Management awareness programs.
Training internal auditors and guide auditors in conducting, issue of audit report to Management and verification of corrective action plan, etc.,and
Guide your team in the initial and final stages of assessments for IT Service Management by certification agency.
Further, ProMinds will provide additional service, with mutually agreed terms and conditions after the successful completion of IT Service Management implementation. These services include:
Conducting IT Service Management awareness training programs at regular intervals.
Conducting periodical internal audits and
Guide your team before and during surveillance audits of certification.