IT Service Management – ITIL, ISO 20000 |
| IT Service Management - Implementation and Certification |
| ProMinds will assist your organization during the full life cycle of implementation and certification of IT Service Management. |
| The detailed activities include: |
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Formation of Core Team / IT Service Management team (cross functional team) with all stake holders of your organization. |
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Coordination of all activities with relevant Core Team / IT Service Management team stake holders relating to service management best practices. |
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Assist your organization in all Interactions with external Certification agency. |
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Facilitate the following activities along with your team: |
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Definition and documentation policies and procedures. |
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Plan, implement, deliver, monitor and measure services. |
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Identify automation requirements, customize within technology available and
constraints. |
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Documentation and formalization of management reports and key performance
indicators. |
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Designing of the IT Service Management manual. |
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Conducting IT Service Management awareness programs. |
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Training internal auditors and guide auditors in conducting, issue of audit report to Management and verification of corrective action plan, etc.,and |
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Guide your team in the initial and final stages of assessments for IT Service Management by certification agency. |
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| Further, ProMinds will provide additional service, with mutually agreed terms and conditions after the successful completion of IT Service Management implementation. These services include: |
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Conducting IT Service Management awareness training programs at regular intervals. |
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Conducting periodical internal audits and |
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Guide your team before and during surveillance audits of certification. |
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